rhonszky
When evaluating the content of the message, what should the…
When evaluating the content of the message, what should the proofreader consider?
Question 1 options:
Who will actually read the message
That the message is accurate, relevant and complete based on audience needs
That the message contains all the major ideas the writer wanted to include
Spelling and grammar are correct
When evaluating a message to ensure the writing is formal enough to meet the audience’s expectations, what should be considered?
Question 2 options:
Content
Organization
Tone
Clarity
When evaluating the writing of someone else, what must be considered that one does not typically consider when editing their own work?
Question 3 options:
Conciseness of the writing
Intent of the writer
Readability
Informational needs of the audience
Making it easier for the audience to skim a message for highlights is done by improving what?
Question 4 options:
Readability
Headings
Clarity
Conciseness
Which of the following is the most effective way to shorten a sentence?
Question 5 options:
Avoid redundancies
Avoid using commas
Use camouflaged verbs
Use hedging sentences
When imposing parallelism in writing, what should a writer pay special attention to?
Question 6 options:
Making definitive statements about a topic
Expressing similar ideas with the same grammatical structure
Breaking up overly long sentences
Keeping the subject and predicate of a sentence as close together as possible
Phrases such as “the above mentioned,” “the former,” “the latter,” and “the aforementioned” are examples of what?
Question 7 options:
Camouflaged verbs
Dangling modifiers
Hedge sentences
Awkward references
How can social media help a company find a subject-matter expert?
Question 8 options:
By accessing professional networks
By cold calling
By facilitating community hubs
By maintaining a consistent online personality
Connecting various links to a corporation’s online personality can be accomplished using what?
Question 9 options:
Social media
A central hub
LinkedIn
User-generated content
The key to making a user-generated content site effective is what?
Question 10 options:
Consistent addition of new information
Links to corporate websites
Valuable and easy-to-use data
Access by invitation only
Which of the following increases user engagement on user-generated content sites?
Question 11 options:
Regular use of teasers
Sharing of useful articles
Responding to every user question
Allowing users to add comments
Which of the following is best for private, short to medium length messages?
Question 12 options:
Instant messaging
Emails
Podcasts
Microblogs
Analyzing the needs of the audience and the situation takes place during what stage of the email development process?
Question 13 options:
Writing
Planning
Revising
Responding
Which of the following should take place in the completing stage when writing an instant message?
Question 14 options:
Minimizing the number of receivers
Creating a content outline
Proofreading
Minimizing the number of messages
How should routine replies and positive replies close?
Question 15 options:
With a sincere apology for the trouble caused
With an expression of appreciation or goodwill
With a detailed explanation of the request
With information about the negative aspects of the request, if any
The opening of a good news message should contain what?
Question 16 options:
Reasons for your decision
Explanation of your request
A clear statement of the request
Justification for the message
When asking for an adjustment from a company, what is being asked for?
Question 17 options:
The settlement of a claim
An opportunity to file a formal complaint
An opportunity to suggest how a product or service could be improved
An explanation of how the problem was allowed to occur
Which of the following should be included in the body of a request for a recommendation?
Question 18 options:
An offer to pay for the service rendered
The full name and address of the person to whom the letter should be sent
A sincere apology for the trouble caused
An expression of appreciation
Which of the following is a guideline for making effective claims or requesting adjustments?
Question 19 options:
Avoid giving a detailed explanation of your claim in the message.
Always close with a sincere apology for the inconvenience caused.
Be prepared to back up your claim with relevant documents.
Warn the reader of the consequences of noncompliance.
Routine, positive messages include what type of information in the opening paragraph?
Question 20 options:
An introduction to the writer
A neutral buffer
Reason for writing
How the audience will benefit from complying to the request
A well written response to a request for information or action will do what for the writer?
Question 21 options:
Negatively influence the reader’s perception of the writer and the organization
Positively influence the reader’s perception of the writer and the organization
Encourage customer satisfaction
Reinforce the organization’s commitment to excellence
Which of the following can help determine the scope of the revision process?
Question 22 options:
Only the medium used
The medium and nature of the message
Available time and skill level
Available time and location of the audience
When formatting for mobile devices, which of the following will aid the reader in identifying key points in the communication?
Question 23 options:
Smaller fonts
Blank lines
Vertical layout
Embedded links
Which of the following is not a consideration when proofreading a document?
Question 24 options:
Design mistakes
Production issues
Audience analysis
Writing errors
Sites in which users contribute most of the content are referred to as what?
Question 25 options:
Content curation sites
Community Q&A sites
User-generated content sites
Blogs
A file that automatically includes your name, title, company and contact information at the end of an email is referred to as what?
Question 26 options:
Emoticon
Email signature
Personalization
Subject field
When blogging, which of the following should take place during the planning stage of the writing process?
Question 27 options:
Proofreading to correct errors
Identifying the scope
Evaluating the content and readability
Adding a newsfeed option
Which of the following is not considered a routine and positive message?
Question 28 options:
Technical support
Rejecting suggestions and proposals
Good news announcement
Thank you notes
When responding to a customer complaint, the best course of action is what?
Question 29 options:
Promise the customer complete satisfaction.
Apologize profusely
Explain how you plan to resolve the issue
Indicate to the customer exactly who is to blame
Which of the following should be followed when writing recommendation letters?
Question 30 options:
Only verify dates of employment and job titles.
Understand your company’s policy on letters of recommendation to avoid legal complications
Omit any negative information
Never collaborate with the former employee in developing the letter
