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Using the chart created in your Week 5 Assignment, select what you…
Using the chart created in your Week 5 Assignment, select what you believe to be the most useful approaches for investigating the events you have identified. Specifically, how would you, as the Assistant to the Regional Director of Quality and Patient Care, use these quality tools as essential resources to develop and to oversee an investigation into the causes of a sentinel event, an adverse outcome, and a never event? If you believe more than one tool or approach should be used then provide an illustration. For example, if you believe a fishbone diagram would be useful, replicate a diagram. You do not need to fill in the diagram, that step is reserved for your Week 7 Signature Assignment.
PLEASE SHOW WHERE ALL INFORMATION IS FROM
Quality Tools When and how will you apply these tools for quality assessment and/or improvement in your organization? Website or Other Access Information
Fishbone Diagram The Fishbone Diagram, for instance, is used to identify the root causes of a problem or issue. We can use it when we encounter a recurring issue or to identify potential problems before they occur.
MindTools: https://www.mindtools.com/pages/article/newTMC_03.htm
Lean Six Sigma: https://www.leansixsigma.com/fishbone-diagram/
Control Chart This tool measures and monitors quality over time by plotting data points on a graph. The data are collected through ongoing monitoring and measurement of a process or system. The purpose of the control chart is to detect and correct any variations in the data that could lead to defects or errors. Control charts can be used for various quality measures and benchmarked to national databases such as the National Quality Forum (NQF).
Minitab: https://blog.minitab.com/en/understanding-statistics/how-to-create-a-control-chart
Quality-One: https://quality-one.com/control-charts/
Balanced Scorecard
This tool measures and monitors performance across multiple dimensions of an organization, including financial, customer, internal processes, and learning and growth. The data are collected through financial and non-financial measures, such as customer satisfaction, employee engagement, and operational efficiency.
BSC Designer: https://bscdesigner.com/what-is-balanced-scorecard.htm
Harvard Business Review: https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance
Flowchart
This tool maps out a process or system to identify inefficiencies, redundancies, or other areas for improvement. The data are collected through observation, interviews, or other means of process mapping. improvement.
SmartDraw: https://www.smartdraw.com/flowchart/flowchart-maker.htm
Gliffy: https://www.gliffy.com/uses/flowchart-software/
Benchmarking
This tool compares an organization’s performance against industry standards or best practices. The data are collected through internal and external sources, such as surveys, interviews, and financial reports. The purpose of benchmarking is to identify improvement areas and learn from other organizations’ successes and failures.
American Productivity & Quality Center: https://www.apqc.org/knowledge-base/benchmarking
The Conference Board: https://www.conference-board.org/topics/benchmarking
Quality Digest: https://www.qualitydigest.com/magazine/2008/may/article/five-steps-effective-benchmarking.html
Priorities Matrix This tool prioritizes initiatives or projects based on their impact and feasibility. The data are collected through stakeholder input and analysis of potential outcomes.
MindTools: https://www.mindtools.com/pages/article/newHTE_03.htm
Smartsheet: https://www.smartsheet.com/content/prioritization-matrix-template
Checklist This tool ensures that processes or procedures are followed consistently and accurately. The data are collected through observation or inspection of the process or system.
Process Street: https://www.process.st/checklist/
Tallyfy: https://tallyfy.com/checklists/
Pareto Chart This tool is used to identify the most common sources of problems or defects. The data are collected through analysis of the frequency and impact of issues. The purpose of the Pareto chart is to prioritize areas for improvement and to focus resources on the most significant issues.
iSixSigma: https://www.isixsigma.com/tools-templates/pareto-chart/
Quality-One: https://quality-one.com/pareto-chart/
5 Whys This tool is used to identify the root cause of a problem or defect. The data are collected through a series of questions that delve deeper into the underlying causes of an issue. The purpose of the 5 Whys is to identify the source of a problem and to develop solutions that address the underlying causes.
Lean.org: https://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=46&WSEmbed=1
GoLeanSixSigma.comhttps://goleansixsigma.com/5-whys-template/.
Histogram This tool is used to display the distribution of data and to identify patterns or trends. The data are collected through analysis of a set of measurements or observations.
Minitab: https://blog.minitab.com/en/adventures-in-statistics-2/how-to-construct-a-histogram
Quality Charter This tool is used to define and communicate the quality goals and objectives of an organization. The data are collected through stakeholder input and analysis of organizational priorities.
ASQ: https://asq.org/quality-resources/quality-charters
Project Management Institute (PMI): https://www.pmi.org/learning/library/quality-charter-improve-organizational-performance-6244
STEEP This tool is used to evaluate the performance of a healthcare organization across six dimensions: safety, timeliness, effectiveness, efficiency, equity, and patient-centeredness. The data are collected through surveys, observation, and analysis of outcomes.
Harvard Business Review: https://hbr.org/2008/05/the-future-of-healthcare-where-will-steep-take-us
PSDAFOCUS PSDA FOCUS is a tool that helps us to identify and solve problems systematically. It stands for Plan, Do, Study, Act, Focus, and Under Control. The PSDA FOCUS tool will identify and solve quality-related problems in our organization.
ASQ: https://asq.org/quality-resources/pdsa
Lean.org: https://www.lean.org/lexicon/plan-do-study-act-pdsa-cycle
