BaronBookGoldfinch6
SCENARIO You are employed as a facilitator with SEMLOH Training….
SCENARIO
You are employed as a facilitator with SEMLOH Training. The RTO delivers and administers a range of qualifications, including BSB20120 Certificate II in Workplace Skills.
The units to be delivered for this qualification are as follows:
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
BSBCRT201 Develop and apply thinking and problem solving skills
BSBTEC201 Use business software applications
BSBTWK201 Work effectively with others
BSBTEC202 Use digital technologies to communicate in a work environment
BSBDAT201 Collect and record data
The general outcomes for this program include the ability to use digital technologies to complete a range of work tasks, and to communicate and work effectively with others in the workplace, as well as gain an understanding of WHS and sustainability practices.
COHORTS
This qualification is delivered to diverse Learner Groups, including full- and part-time trainees, as well as full-time students. Trainees are either full-time or part-time employees who have recently started employment with various employers as part of a traineeship.
As part of the arrangement between the RTO and KLC, and in accordance with the Guidelines About Apprenticeship/Traineeship Training Delivery, full-time trainees will spend three (3) hours per week of their full-time workload to attend formal, structured and off-the-job training. This will include a 3-hour online training session once a week. Part-time trainees will be allowed a 2-hour online training session per week. The focus of these sessions will be to enable the development of skills relevant to the learners’ work environment through instruction, demonstration and skills practice.
All trainees will also develop a work-based learning plan in consultation with their assigned facilitator for each unit, to enable the development of skills and knowledge within the context of their employer, work environment and work tasks.
Full-time students are currently not employed and/or have not yet entered the workforce, and the qualification is being delivered and assessed in a blended learning environment (online and classroom-based learning). Learning plans for this group will enable the development of skills and knowledge within the context of a simulated (case study) organisation and work environment.
FACILITATOR ROLE
You and several other facilitators will be delivering training and assessment to assigned Learner Groups for training delivery and Work Plan Groups for implementation of individual work-based learning plans.
The RTO Co-ordinator (your Assessor) has assigned you to manage the delivery and assessment a single unit of competency within the qualification to an assigned Learner Group and Work Plan Group. All trainees have entered into a training contract with their employer and RTO, and a training plan has been developed and agreed to by all parties.
LEARNER PROFILES
The following learner profiles for three newly-enrolled, full-time trainees are representative of the Learner Group of full-time trainees.
Lisa (LEARNER ONE), Tom (LEARNER TWO) and Monisha (LEARNER THREE) were recently employed by KLC Consulting as full-time employees and trainees. All learners are enrolled in BSB20120 Certificate II in Workplace Skills as a traineeship with KLC Consulting, which is administered by your RTO, and delivered and assessed both on and off the job.
LEARNER ONE PROFILE
Lisa finished school in Year 12, and her first job is as a factory hand. Lisa is interested in purusing a career in logistics and distribution, and KLC Consulting have employed Lisa as a Warehouse Assistant at KLC’s distribution centre.
Lisa’s average LLN and digital literacy skill level is Three (3).
Lisa’s daily work tasks include:
General cleaning
Stacking shelves
Preparing and packing boxes
Responding to customer phone enquiries
Transporting boxes using a trolley
Shrink-wrapping boxes
Loading and unloading vehicles.
LEARNER TWO PROFILE
Corey finished school in Year 10, and has worked for the last two years as a factory hand. Corey is keen to establish his career in manufacturing, and KLC Consulting have employed Corey as a Production Assistant at KLC’s distribution centre.
Corey’s average LLN and digital literacy skill level is Two (2).
Similar to Lisa, Corey’s daily work tasks include:
General cleaning
Stacking shelves
Preparing and packing boxes
Responding to customer phone enquiries
Transporting boxes using a trolley
Shrink-wrapping boxes
Loading and unloading vehicles.
LEARNER THREE PROFILE
Monisha has recently finished Year 12, and is starting out in the workforce with KLC Consulting as an entry-level Administrative Support Officer. Renee would like to develop her career in Sales and Marketing, and is considering tertiary study within the next 2-3 years. But first, she wants to gain some valuable work skills and experience.
Monisha’s average LLN and digital literacy skill level is three (3).
Monisha’s daily work tasks include:
Relief reception / answering phones
Preparing for meetings, including refreshments and agendas
Filing
Scheduling appointment for senior team members
Basic computer tasks using Word, Excel and PowerPoint
Receiving visitors
Co-ordinating travel.
Provide an introduction to a learning program BSBTEC202 Use digital technologies to communicate in a work environment.
