Develop a multi-level business capability and related value streams…

HighnessMoonButterfly13 Develop a multi-level business capability and related value streams…Develop a multi-level business capability and related value streams based on the “Assignment Brief” above. This will involve developing Service Delivery Management and Customer Management Capabilities. Image transcription textScoping of Tasks 8: marks: (i) Business architecture: Marks: 14135The business architecture component will involve reading andanalysing the assignment brief (see below} and develo… Show more… Show moreImage transcription textThe model should be described in terms of a scenario-styleexplanation. The ArchiMate model should capture key aspects ofthe business and IT service delivery systems: all key bu… Show more… Show moreImage transcription text1. Overview: Social welfare support through the Department ofHuman Services Governments worldwide provide social welfare,by way of payments and services, to support individual… Show more… Show moreImage transcription text1.2 Overview of DHS’s Service Delivery Having services that canbe easily comprehended by customers {i.e. what services areavailable, who can apply, what are the rules for accessi… Show more… Show moreImage transcription textThe department’s services may also be accessed online throughthe federal government’s myGov service centres and web site.myGov provides ‘one-stop-shop’ access to different go… Show more… Show moreImage transcription textThe department also utilises a number of external agencies, orDelivery Partners, to support it in certain aspects of delivery. Thedelivery partners assist customers in the circumstance… Show more… Show moreImage transcription textwhere customers manage their money or investments, and othergovernment departments which record customer details (e.g.Australian Tax Office has information about tax payers… Show more… Show moreImage transcription text2. Organisational structure The department’s organisational chartprovides an insight into the key actors and business capabilitiesthat support its charter. A summary of the key areas of… Show more… Show moreImage transcription textThe teams in this area undertake future state business strategy,business architecture, solutions architecture and solutionsimplementation (including solutions proCurement fro… Show more… Show moreImage transcription texta Chief Information Officer (CID) Group: providing ITmanagement for all the IT systems used by the department. Thisinvolves supporting all sorts of systems including soft… Show more… Show moreImage transcription text— towns and cities nationally, an integrated call centre withlocations in different cities, postal mail processed in servicecentres, and mobile service centres (trucks) that go ou… Show more… Show moreImage transcription textFor specifying their welfare support requirements, the customernominates a number of payments and services, available throughthe department, for their needs. A digital service calle… Show more… Show moreImage transcription texta document lodgement service. The customer is also asked toprovide verification of their identification and claims.Alternatively, a customer may post in documents or pe… Show more… Show moreImage transcription textIn extreme cases, specialist social workers are assigned to assistcustomers in determining special needs and making a plan toassist them. An example of where a social worker is ne… Show more… Show moreImage transcription textchecked with Customers and Customer Stakeholders. Customerqueries take place through email/SMS or letter notifications andcustomers typically come into service centres for furt… Show more… Show moreImage transcription textThe service offer needs to be put in place by allocatingpayment(s)/service(s) that have been accepted by thedepartment. This means allocating the funds available … Show more… Show moreImage transcription textCustomer Stakeholder) or undertaking training. Obligations needto be recorded by the department, and be captured by customersonline, Customer Stakeholders, or staff assistance. If c… Show more… Show moreImage transcription texto The department has a Customer Relationship Managementsystem which holds its accounts and profiles of its registeredcustomers (uniquely identified by a Customer Registra… Show more… Show more BusinessBusiness – Other