SuperGooseMaster71
Collaborating with other students on an assigned, group project is…
Collaborating with other students on an assigned, group project is an example of learning
through the use of the following type of ‘intelligence’: Select one:
a. Consultive or doing
b. Intrapersonal or personal
c. Interpersonal or working with others
d. Relationship
e. Linguistic or step-by-step
As part of their recent promotions, a group of newly promoted business leaders attend
leadership training. During a training exercise, a corporate trainer instructs the group that
they have one hour and fifteen minutes to build a model bridge out of art paper, paper tubes,
paper clips, and rubber bands. During the exercise, the corporate trainer is not observing
whether the group can build the bridge, but how the group works together to solve the
problem. The corporate instructor is assessing what kind of learning style?
Select one:
a. Kinaesthetic or doing
b. Intrapersonal or personal
c. Interpersonal or working with others
d. Auditory or sounds
e. Linguistic or step-by-step
In the Digital Divide Data (DDD) case study, the skills DDD requires of its rank-andfile staff include:
I. business-specific skills like business etiquette
II. keyboard skills
III. e-mail composition
IV. English proficiency Select one:
a. Choices I and IV
b. Choices II and III
c. Choices II, III, and IV
d. Choices I, II, III, and IV
The president of a bank establishes a Housing Lending Policy Committee whose task is to establish rules, guidelines, policies, and procedures for granting mortgage loans. These rules,guidelines, policies, and procedures are recorded in a document and all bank branches are expected to have a copy, understand the contents, and follow guidance provided by the document. There are also precise rules to follow in situations when granting exceptions to the
rules. This is an example of a(n): Select one:
a. Total Quality style of leadership
b. Rule-based style of leadership
c. Bureaucratic style of leadership
d. Technocratic style of leadership
An element of the D of DMAIC is:
Select one:
a. Link to strategic cycle
b. Establish metrics
c. Study the value system
d. Standardize the new process
A disadvantage of the [___________] is that it can take a long time for a decision to be made.
Select one:
a. Anarchist style of leadership
b. Democratic style of leadership
c. Bureaucratic style of leadership
d. People-to-people style of leadership
In the Digital Divide Data (DDD) case study, the current human resources (HR) challenges
facing DDD are that limited financial resources:
I. make it difficult to attract local management talent
II. make it difficult to attract unskilled labor
III. make it difficult to retain internally trained managers
IV. have only limited impact on the real HR challenges facing DDD Select one:
a. Choice I
b. Choices II
c. Choices II and III
d. Choice IV
A president of a company thinks that setting flexible working hours would be a good idea.
The president, during a regularly scheduled senior leadership meeting describes the idea and
tells his vice presidents to study the idea and to come to the next meeting prepared to discuss
the advantages and disadvantages of the idea. At that meeting an open discussion will occur.
Should the consensus of the group is in favor of the proposal, then further discussions will
occur to consider how to implement the plan. This is an example of a(n):
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Select one:
a. Autocratic style of leadership
b. Democratic style of leadership
c. Bureaucratic style of leadership
d. charismatic style of leadership
Demanding that implementation schedules are extended is an example of the following
emotional stage of change:
Select one:
a. Denial
b. Resistance
c. Emotional
d. Non-committal
The production manager of a manufacturing firm is an example of:
Select one:
a. Internal stakeholder
b. Connected stakeholder
c. Production stakeholder
An employee education assistance ‘webinar’ is sponsored by management in order to allow
the staff to be more aware of the programs available to them. This is an example of one of the
following change management strategies:
Select one:
a. Technical strategy
b. Self-scheduling strategy
c. Negotiable-schedule strategy
d. Educative strategy
e. Participative strategy
Expecting new daily routines to occur at the workplace is an example of how to
institutionalize change.
Select one:
a. Talking the talk
b. Walking the walk
c. Embedding in daily life
d. Keep measuring and evolving
Projected legal fees is an example of an element of a:
Select one:
a. Sales budget
b. Production budget
c. Direct materials purchases budget
d. Direct labor budget
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e. Factory overhead
f. Sales and administrative expense budget
g. Cash budget
A division head believes a policy change is required. The division head schedules meetings
with stakeholders including department supervisors and many staff. This process is an
example of:
Select one:
a. Autocratic style of leadership
b. Democratic style of leadership
c. Bureaucratic style of leadership
d. Charismatic style of leadership
In the Biocon case study, the key groups in Biocon include:
I. Biocon
II. Clinigene
III. Syngene
IV. senior leaders, key scientists, and lab employees
Select one:
a. Choices I and II
b. Choices II and III
c. Choices I, II, and III
d. Choices I, II, III, and IV
An element of the M of DMAIC is:
Select one:
a. Link to strategic cycle
b. Establish metrics
c. Study the value system
d. Standardize the new process
Projections of near-term wage rates is an example of an element of a:
Select one:
a. Sales budget
b. Production budget
c. Direct materials purchases budget
d. Direct labor budget
e. Factory overhead
f. Sales and administrative expense budget
g. Cash budget
The ‘P’ of the Myers-Briggs Type Inventory refers to:
Select one:
a. Principled person
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b. Passionate person
c. Psychological person
d. Perceiving person
e. Problem-solving person
Revising delivery schedules and drivers’ hours to improve customer service is an example of:
Select one:
a. Service-level strategy
b. Business level strategy
c. Functional/Operational level of strategy
In the Digital Divide Data (DDD) case study, the business goal and strategic choices facing
DDD is whether to:
I. maintain the same size operation but improve cost containment processes
II. expand and become a global organization
III. expand only at existing sites
IV. reduce existing operations and work on core competencies
Select one:
a. Choice I
b. Choice II
c. Choice III
d. Choice IV
An element of the A of DMAIC is:
Select one:
a. Team formation
b. Listen to the voice of the process
c. Study the source of variation
d. Document “lessons learned”
An element of the D of DMAIC is:
Select one:
a. Study of the value stream
b. Listen to the voice of the process
c. Study the source of variation
d. Create new measurement and control regime
The types of approaches to staffing multinational corporations include:
I. Ethnocentric (based on home country’s cultural norms)
II. Polycentric (based on the host country’s cultural norms)
III. Regiocentric (based on a wider area in the vicinity of the host country)
IV. Geocentric (not based on any one country or region’s cultural norms)
Select one:
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a. Choice I
b. Choices I, II, and III
c. Choices II, III, and IV
d. Choices I, II, III, and IV
Bill Gates, the famous chairman of Microsoft spends much of his time travelling to the
various production sites of the company. During those visits he spends as much time as he
can speaking with the rank-and-file employees of each site. He regularly schedules video
meetings to address the entire company in order to describe the company’s current status and
explain the direction the company is going. This is a classic example of a(n):
Select one:
a. Consensus style of leadership
b. Personality-cult style of leadership
c. Bureaucratic style of leadership
d. charismatic style of leadership
In the Biocon case study, rewards of expanding business would include:
I. being a key player in contract research organizations (CROs)
II. special recognition in the Indian Parliament
III. a grant award from the United Nations
IV. research facilities in a prominent United Stated university
Select one:
a. Choice I
b. Choice II
c. Choices I, II, and III
d. Choices I, II, III, and IV
In the Biocon case study, the primary structure of Biocon is:
Select one:
a. non-hierarchal
b. hierarchal
The company hires a consulting firm to develop and implement a new quality control
program. This is an example of one of the following change management strategies:
Select one:
a. Directive strategy
b. Expert strategy
c. Consultant strategy
d. Outside/inclusive strategy
e. Participative strategy
Common ways to overcome resistance to change are:
I. employ simple, phased programming
II. adopt a fixer-facilitator approach
III. exploit inertia and extended implementation deadlines
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IV. re-write goals to be vague and complex
Select one:
a. Choice I
b. Choice I and II
c. Choices I, II and III
d. Choices I, II, III, and IV
Learning computer networking skills by actually building a small-scale intranet between a group of computer terminals is an example of instructing to the following type of
‘intelligence’:
Select one:
a. Visual
b. Kinaesthetic
c. Technical
d. Auditory
e. Linguistic
In the ePlanet (Pakistan) case study, ePlanet viewed Pakistan’s infrastructure favorably
because of:
I. Pakistan’s talent pool is 30-40% less expensive than India’s or China’s
II. UAE and Saudi Arabia infused capital into the country
III. Pakistan’s reliable supply of electrical power
IV. there is no need for privately maintain a redundant power infrastructure
Select one:
a. Choice I
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b. Choices I and II
c. Choices I, II, and III
d. Choices I, II, III, and IV
When discussing the internal structure of an organization, the Australianoperations of the
General Electric Company has its own legal, human resources, and accounting departments.
As viewed from the perspective of the entire company, this is an example of:
Select one:
a. Functional structure
b. Divisional structure
c. Geographic structure
d. independent structure
An element of the C of DMAIC is:
Select one:
a. Link to strategic cycle
b. Establish metrics
c. Study the value stream
d. Standardize the new process
The ESTJ type of person (using the Myers-Briggs Type Inventory) refers to a person who is: Select one:
a. Extroverted Sensing Thinking Judging
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b. Existential Studying Thinking Judicious
c. Existential Subjective Technical Finalizing
d. Extroverted Subjective Jeremiad Thinking
A large bank that also owns a brokerage firm is implementing a project that will allow clients
to write checks, using funds from their brokerage account. The brokerage firm does not want
their clients to move funds without the account’s stockbroker being aware of the money
movement. Each time a critical step of the project is due, something comes up where the
brokerage firm demands more time to work on the perceived problem. This is an example of:
Select one:
a. Denial
b. Resistance
c. Emotional
d. Subversive
A disadvantage of the [___________] is that it can de-humanize and discourage the
workforce. Select one:
a. Autocratic style of leadership
b. Dictatorial style of leadership
c. Bureaucratic style of leadership
d. Executive-Directive style of leadership
In the ePlanet (Pakistan) case study, the venture capital community began to realize that
many technologies that worked successfully in the West could be replicated in the markets
like Pakistan because of the:
I. availability of satellite TV
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II. availability of the internet
III. existing and extensive fiber optic networks
IV. existing infrastructure providing a reliable power grid
Select one:
a. Choice I
b. Choices I and II
c. Choices I, II, and III
d. Choices I, II, III, and IV
In the ePlanet Venture’s fund company (Pakistan) case study, the disadvantages to investing
in businesses operating in Pakistan include:
I. scalability issues
II. uncertain government
III. instable government
IV. access to capital markets
Select one:
a. Choice I
b. Choice II and III
c. Choices I II, and III
d. Choices I, II, III, and IV
The following is a disadvantage of a functional structure:
Select one:
a. Difficulties in identifying profitable or unprofitable products
b. Costly duplication of resources across departments
c. Competing demands on staff creates stress
d. Cross-coordination is difficult
A small firm that buys its inventory from a manufacturing company is an example of: Select one:
a. Enterprise-partner stakeholder
b. Connected stakeholder
c. External stakeholder
d. Vendor Stakeholder
A new group of candidates for an Emergency Response Team is being trained. A major part
of their medical response training is done by participating in real-time, simulated emergency
drills. This is an example of learning through the use of the following type of ‘intelligence’:
Select one:
a. Visual
b. Kinaesthetic
c. Technical
d. Auditory
e. Linguistic
A company has structured its leadership model in such a way where there are always
established standards that are always applied in the same way. A process is also established to
make any changes to the standards. This leadership style is an example of: Select one:
a. Six Sigma style of leadership
b. Test-Response style of leadership
c. Bureaucratic style of leadership
d. Documented Procedures style of leadership
When discussing stages of industrial development, Eco-tourism is an example of:
Select one:
a. Primary – first stage
b. Secondary – second stage
c. Tertiary – third stage
d. Quaternary – fourth stage
Qualitative benchmarks used to assess the effectiveness of Human Resources (HR) policies include:
I. employee costs
II. employee skill levels
III. staff training and development
IV. employee motivation and morale
Select one:
a. Choice I
b. Choice I and II
c. Choices II and III
d. Choices I, II, III, and IV
As a corporation progresses through a corporate reorganization that affects everyone’s job,
teams of human resource professionals are available to provide career counseling to anyone
who desires it. This is an example of the following method of making change happen: Select
one:
a. Participation and involvement
b. Education and communication
c. Facilitation and support
d. Negotiation and agreement
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e. Manipulation and co-optation
f. Explicit and implicit coercion
The ‘N’ of the Myers-Briggs Type Inventory refers to:
Select one:
a. Negative person
b. Nominating person
c. Intuitive person
d. Noting persons
e. Number-oriented person
A benefit of the Differentiation strategy is:
Select one:
a. That above average profits can be earned
b. It allows the company to enter new markets
c. The demand for products/services will be less price elastic
d. It allows spreading risk across different media to widen the market
e. It requires a lower investment in resources since it is aimed at a niche market
Forming task forces and project workgroups is an example of the following process step in
developing improvement projects: Select one:
a. Set-up initial project
b. Identify and train staff
c. Generate quick wins
General Electric is a manufacturing company with operations in North America, Mexico,
Europe, Japan, and China. This is an example of a: Select one:
a. Product division
b. Geographic division
c. Matrix division
d. Regulatory division
In the Biocon case study, risks of expanding business would include:
I. diversion of resources away from Biocon
II. diversion of resources away from Syngene
III. diversion of resources away from Biocon and Syngene
IV. loss of culture from an influx of new employees
Select one:
a. Choice I
b. Choice II
c. Choices I, and II
d. Choices I, II, and IV
Number of units of a specific product to be manufactured is an example of an element of a:
Select one:
a. Sales budget
b. Production budget
c. Direct materials purchases budget
d. Direct labor budget
e. Factory overhead
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f. Sales and administrative expense budget
g. Cash budget
An auto manufacturing company wants to improve the quality of the safety belts in their cars
while not allowing the manufacturing process to take more time or incur additional cost. The
improvement team includes individuals form engineering, administration, and factory
production. This is an example of the following method of making change happen: Select
one:
a. Participation and involvement
b. Communication
c. Facilitation and negotiation
d. Team agreement
e. Manipulation and co-optation
f. Implicit coercion
n the ePlanet (Pakistan) case study, other Pakistani-American investments in Pakistan that
were successful included:
I. Reliance Electric’s investment
II. PixSense’s investment
III. Click mark’s investment
IV. the Resource Group’s investment
Select one: a. Choice I
b. Choices II and III
c. Choices II, III, and IV
d. Choices I, II, III, and IV
The manager of a department issues a series of policy changes without consulting other
stakeholders. This is an example of:
Select one:
a. Autocratic style of leadership
b. Democratic style of leadership
c. Bureaucratic style of leadership
d. charismatic style of leadership
A general memorandum is issued from Corporate Headquarters telling the staff about a new
policy about office hours. This is unexpected news for everyone. This is an example of one of
the following change management strategies: Select one:
a. Directive strategy
b. Dictatorial strategy
c. non-Negotiating strategy
d. Immediacy strategy
e. “All-in” strategy
Consistent output and quality is an advantage of: Select one:
a. Six Sigma style of leadership
b. Test-Response style of leadership
c. Bureaucratic style of leadership
d. Charismatic style of leadership
[__________] is an example of a “top-down mandated” budget process: Select one:
a. The department manager and supervisor develop a proposed budget
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b. The vice president of the Sales Division tells his managers what their revenue goals
will be for the next year.
c. A series of employee “focus groups” are formed to obtain budget ideas
d. A consultant is hired to facilitate employee groups
The steering committee for a process improvement initiative consists of members of senior
leadership, middle management, and workers. This is an example of the following method of
making change happen:
Select one:
a. Participation and involvement
b. Communication
c. Facilitation and negotiation
d. Team agreement e. Manipulation and co-optation
f. Implicit coercion
In the Digital Divide Data (DDD) case study, the barriers that prevent DDD from recruiting
the management staff it needs is:
I. lack of financial resources
II. local governmental rules and regulations
III. difficulty in obtaining work visas
IV. scarcity of local talent
Select one:
a. Choice I
b. Choices II and III
c. Choices I, III, and IV
d. Choice IV
The ‘I’ of the Myers-Briggs Type Inventory refers to:
Select one:
a. Interested-curious person
b. Introverted person
c. Intrusive person
d. Inclusive person
e. Intuitive person
In the Compsis case study, in order to open an office in the USA, Compsis would have to
invest in: Select one:
a. Hiring sales staff
b. Hiring engineers
c. Leasing office space
d. Maintaining office space
e. All of the above
