Background MedMobile is a medical supply business located in Los…

Jamaicanchiq Background MedMobile is a medical supply business located in Los…BackgroundMedMobile is a medical supply business located in Los Angeles employing 62 full-time and 11 part-time workers. The company specializes in equipment designed to improve patient mobility (walkers,  motorized  carts,  wheelchairs,  mechanized  beds,  and  chairs). Average yearly sales are in the area of $1.5 million.The primary client base for the company is insurance companies that pay for rehabilitation after worker accidents or injuries. Medical professionals who conduct the patient’s medical case file reviews and recommend treatment programs are in regular contact with the account representatives for MedMobile. Your RoleAs an account representative with MedMobile, you have been with the company for about 18 months. Your main job is to help clients  determine  and  obtain  the  correct  equipment  needed  to  assist their patients. To do this, you spend hours on the phone daily  and  often  know  clients  by  voice.  You  have  become  extremely frustrated in the past month, almost to the point of anger.  A  new  claims  adjuster  works  for  one  of  your  primary  account companies, TrueCare Insurance Company. His name is Abeyola Pepukayi, and he has been with TrueCare for 8 weeks. He has been an adjuster for a little over a year.You just got off the phone after a lengthy conversation with Abeyola and you are agitated. For over half an hour, you tried unsuccessfully to explain why you felt the equipment being ordered by Abeyola was not the best for the patient’s injury, as he described it to you.Because this is not the first time such an encounter has taken place,  you  are  now  in  your  supervisor’s  office  venting.  While discussing the situation with your boss, you note the following about Abeyola:He does not listen. No matter what you say, he asks totally irrelevant questions about other equipment.He usually has no idea what you are talking about.He is rude and interrupts, often making statements such as “One moment, please. That makes no sense.”You have spent hours discussing equipment design and function because he does not know anything about it.He spends endless amounts of time getting off track and trying to discuss other issues or topics.After your conversation, your boss called a friend at TrueCare to see what he knew of the situation. The friend, David  Helmstedter, supervises  Abeyola.  Apparently,  Abeyola  has  been  venting  to  David about you. From what David has been told:You are rude and abrupt and are not very friendly. Abeyola has tried to establish a relationship, but you have ignored his efforts.Abeyola is trying hard to learn the terminology and equipment, but you are unwilling to help.You speak rapidly, using a lot of technical language that you do not explain. What seems to be happening here? Does Abeyola have any legitimate complaints? If so, what are they?What steps or process can be use to clarify understanding?What cultural differences might be involved in this scenario? BusinessBusiness – Other