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All of the questions on this test are based on the Job Ad…
All of the questions on this test are based on the Job Ad description and the resume example. Please choose the correct answer for each question.
Payroll Administrator
Full-Time Permanent
Reports to: Payroll Manager – Finance Department Location: Central Office
As a leading clothing retailer of finer menswear based in Toronto and operating in major centres across Canada, an exciting and challenging opportunity exists as a Payroll Administrator. We are currently seeking an experienced administrative professional to be responsible for the following:
Processing payroll in a timely and accurate manner in compliance with provincial and federal regulations
Producing and reconciling summary reports for all payrolls
Establishing new employee records in payroll system and maintain accurate, up-to-date payroll documentation for all employees.
Ensuring that eligible associates are enrolled in the benefit program
Processing benefit changes and terminations
Preparing and distributing employee records of employment (ROE) within mandated timelines
Responding to government agencies
Responding to employee payroll & benefit inquiries and adhering to the department and Harry Rosen customer service level expectations
Other payroll duties as assigned
The successful candidate will have the following background/experience:
University Degree or College Diploma in a related discipline
Minimum of 1 – 2 years in preparing payroll, accounting or administrative experience
Working knowledge of the Canadian ADP payroll system
CPA Certificate
Excellent computer skills and knowledge of Microsoft Office Suite, with a strong proficiency in Excel
Excellent organizational skills & strong attention to detail
Adaptable and demonstrated ability to work effectively under pressure
Excellent interpersonal skills and ability to develop strong working relationships
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Strong customer service orientation
Effective time management skills
Our Commitment to our Associates:
We are in the business of building long-term relationships with our clients and associates alike. It is no secret that Harry Rosen enjoys a very low rate of turnover, relative to our competitors. Our associates choose to stay and build long-term careers with our company because we recognize, promote and reward exceptional talent with:
A professional, results-oriented work environment
A competitive compensation program
An internal policy of promotion from within
Superior computer-based and face-to-face training opportunities
Formalized Education Reimbursement and ongoing support from your assigned coach/manager
Year-round clothing discounts and special offers
A generous (flexible) benefits plan including a pension program and three weeks of paid vacation after your first year of employment
Suzie Stone
19 Blackbrown Ave., Toronto, ON M1N 1N2 416-233-1212 s..6@hotmail.com
Objective
Seeking a full-time permanent position at Harry Rosen as a Payroll Administrator whereby strong work ethic, positive team attitude, excellent communication skills, and high degree of accuracy will be utilized to strengthen the efficiency of the organization’s payroll function and contribute to organizational growth.
Highlights of Qualifications
Canadian Payroll Association (CPA) – Payroll Compliance Practitioner (PCP) candidate
Excellent computer skills in Microsoft Office Suite with a strong proficiency in Excel
Exceptional written and verbal communication skills obtained through applied courses at Seneca College and previous employment
Effective time management skills gained from working in a fast paced, high pressure branch environment and having to constantly adapt to changing priorities
Strong customer service orientation skills developed from listening and understanding customer needs for over 10 years
Education
Business – Accounting and Payroll Diploma September 2016 – April 2018
Seneca College, Toronto, ON
Processed biweekly hourly/salaried payroll and other payroll related payments accurately and in compliance with legislative requirements using Ceridian payroll software
Maintained accurate and up-to-date employee records for existing and new hires using Ceridian and other accounting software
Recorded payroll journal entries, analyzed reports, and reconciled purchase orders and invoices using Sage 50 and Quickbooks
Prepared T4 slips, T4 summary, and records of employment
Work Experience
Customer Support Representative – Summer Student May 2017 – September 2017
The Co-operators, Mississauga, ON
Responded to email and telephone inquiries from company agents
Generated commission reports of various carriers for processing by the accounting department
Researched and compiled data on external insurance products and organized into an Excel spreadsheet
Received, sorted, distributed mail, and filed customer documentation
Blackbrown Ave., Toronto, ON 416-233-1212 S..6@hotmail.com pg 2
Dedicated Sales & Service Administrator May 2014 – October 2015
TD Bank, Toronto, CA
*Responded to government agencies, internal partners, and customers in regards to garnishments, estates, and other financial matters
*Supervised bank tellers and authorized the processing of transactions above their limits
*Reconciled General Ledger accounts and cleared discrepancies within service level agreements
*Identified operational weaknesses and implemented procedures that assisted the branch in achieving operational excellence
Financial Services Representative Feb.2010 – May 2014
TD Bank, Toronto, ON
Supported junior team members and shared knowledge on how to effectively identify customer needs
Addressed customer service issues and resolved bank errors at first point of contact escalating when necessary
Assist with branch closing procedures, balanced end of day teller transactions, and reconciled end of day banking journal entries quickly, efficiently and in a timely manner
Processed customer account changes and account terminations
Customer Service Representative August 2004 – February 2010
TD Bank, Toronto, ON
Achieved branch business objectives by meeting and exceeding individual sales goals
Communicated with clients discreetly and handled confidential, highly sensitive information in a professional and ethical manner
Collected personal information for new and existing customers, and updated and organized client records in the electronic database accurately
Processed client financial transactions in a thorough, accurate and timely manner paying very close attention to detail
Accomplishments
Maintained a Grade Point Average of 4.0 throughout College
Fall 2016 – Winter 2017 / Fall 2017 President’s Honor List designation for outstanding academic achievement
2009 TD Regional Champion Club recipient for providing exceptional customer service and exceeding sales targets
Questions :
The contact information shown is:
a.
Missing information
b.
Not required at all on a resume
c.
Must be revisited as it is missing telehone, email headers
d.
Correct the way it is shown
The objective shown is correct because:
a.
Job title, company, and value added are shown
b.
Job title, full time, skills and value added are shown
c.
Job title, company, and skills are shown
d.
Job title, full time, skills, company value added are shown
The area of highlights of qualifications shown:
a.
Is good the way it is
b.
Should not include where the skills were acquired
c.
Is too long
d.
Does not demonstrate transferable skills for the job
Highlights of Qualifications should ONLY be used if:
a.
A Candidate meets ALL of the qualifications of the job
b.
The Candidate has not work experience but has volunteer experience only
c.
This area should always be included
d.
The Candidate meets some of the qualifications
Under the Education section, which of the following is necessary to include:
a.
Diploma/Degree, Institution only, dates of completion
b.
Diploma/Degree, dates of completion only
c.
Diploma/Degree, Institution, Location, dates of completion
d.
Institution, dates of completion
Which of the following header is not applicable to a resume:
a.
The header of Accomplishments
b.
The header of Volunteer Experience
c.
The header of References
d.
All are applicable
Action verbs are only necessary when:
a.
Action verbs should always be used
b.
You are writing something in the present tense
c.
Detailing what you have already completed in groups only
d.
You have results and statistics to show
What keywords/phrases appear in the resume?
a.
Strong customer service orientation
b.
Effective time management skills
c.
These are not shown in the resume
d.
A and B
The following areas need to be reviewed for errors:
a.
The resume looks good as it is
b.
Fonts and margins
c.
Spacing, font and margins
d.
Spacing, font, margins and bullets
Under the Employment History section at The Co-operators, analytical and computer skills are identified in the bullet point of:
a.
Responded to email and telephone inquiries from company agents
b.
Generated commission reports of various carriers for processing by the accounting department
c.
Received, sorted, and distributed mail, and filed customer documentation
d.
Analyzed, researched and compiled data on external insurance products and organized into an Excel spreadsheet
What errors are found after the 2nd page header:
a.
Margins, bullet numbers differ and spacing issues
b.
Month consistency, 2nd page header, bullet types
c.
A only
d.
A and B
It is fine to use different bullet types if:
a.
The job title differs
b.
The Candidate wants a certain job to stand out
c.
It is not fine to use different bullet types
d.
There is a different amount of bullets used per job
Grammar/Spelling errors found on page 2 include the following:
a.
Month, date spacing and tense
b.
Month and location
c.
Location, month, date spacing, tense
d.
date spacing, month, location
It is acceptable for 2nd page headers to be shown:
a.
At the top of the page
b.
At the bottom of the page
c.
It does not matter as long as it is shown
d.
2nd page headers are not needed ever
References Available Upon Request are:
a.
Only to be added if you have Canadian experience
b.
Not required at the bottom of a resume anymore
c.
Are to be added if the employer
d.
A and C
Adding Volunteer Experience is:
a.
Just as important as paid experience
b.
Should only be added if the volunteer experience is directly related to the job being applied for
c.
Not important as it is not a real job
d.
Should not be added at all
The average resume is:
a.
As many as required to describe a Candidate’s qualifications
b.
2 pages
c.
3-4 pages
d.
Less then 1 page long
Identifying key phrases found in a job ad:
a.
Allows the Candidate to identify and “match and marry” the phrases/words into a resume
b.
Shows the Employer that you can read carefully
c.
Ensures the Employer writes the job ad well
d.
Allows the Candidate to identify what the Employer seeks from a Candidate
Using a different font as shown on the resume:
a.
Enhances the look of the resume
b.
Comes across to the Employer that the Candidate is not detail oriented
c.
Helps to emphasize certain points of the resume
d.
It is fine to use as many fonts as desired
A resume:
a.
Is a work in progress and should be updated every few years
b.
Is not needed for most jobs in today’s market
c.
Should be tailored to each job applied for
d.
Once completed can then be sent to all jobs of interest
