samcampbell7272
all I need is the letters, quickly! 1. When a CEO of a company…
all I need is the letters, quickly!
1. When a CEO of a company actively and publicly participates in a corporate project is an example of how to institutionalize change by:
Select one:
a.Talking the talk
b.Walking the walk
c.Embedding in daily life
d.Keep measuring and evolving
2. Composing a mission statement and setting measurable goals is an example of the following process step in developing improvement projects:
Select one:
a.Set-up initial project
b.Identify and train staff
c.Generate quick wins
3. [_____] is an example of a “top-down mandated” budget process:
Select one:
a.The department manager and supervisor develop a proposed budget
b.The vice president of the Sales Division tells his managers what their revenue goals will be for the next year.
c.A series of employee “focus groups” are formed to obtain budget ideas.
d.A consultant is hired to facilitate employee groups.
4. Forming task forces and project workgroups is an example of the following process step in developing improvement projects:
Select one:
a.Set-up initial project
b.Identify and train staff
c.Generate quick wins
5. [_____] is an example of a “bottom-up participatory” budget process:
Select one:
a.Corporate Headquarters provides divisional budgets to all lines of business.
b.A department supervisor prepares a first-draft budget and sends it to the manager for review.
c.The vice president of Sales tells his managers what their revenue goals will be for the next year.
d.The production vice president tells his managers what their manufacturing production levels will be for the next budget period.
6. Projected legal fees is an example of an element of a:
Select one:
a.Sales budget
b.Production budget
c.Direct materials purchases budget
d.Direct labor budget
e.Factory overhead
f.Sales and administrative expense budget
g.Cash budget
7. Projections of near-term wage rates is an example of an element of a:
Select one:
a.Sales budget
b.Production budget
c.Direct materials purchases budget
d.Direct labor budget
e.Factory overhead
f.Sales and administrative expense budget
g.Cash budget
8. Projected legal fees is an example of an element of a:
Select one:
a.Sales budget
b.Production budget
c.Direct materials purchases budget
d.Direct labor budget
e.Factory overhead
f.Sales and administrative expense budget
g.Cash budget
9. Utility costs to power a manufacturing facility is an example of an element of a:
Select one:
a.Sales budget
b.Production budget
c.Direct materials purchases budget
d.Direct labor budget
e.Factory overhead
f.Sales and administrative expense budget
g.Cash budget
10. An element of the C of DMAIC is:
Select one:
a.Link to strategic cycle
b.Establish metrics
c.Study the value stream
d.Standardize the new process
11. Number of units of a specific product to be manufactured is an example of an element of a:
Select one:
a.Sales budget
b.Production budget
c.Direct materials purchases budget
d.Direct labor budget
e.Factory overhead
f.Sales and administrative expense budget
g.Cash budget
12. A general memorandum is issued from Corporate Headquarters telling the staff about a new dress code policy. This is unexpected news for everyone. This is an example of one of the following change management strategies:
Select one:
a.Directive strategy
b.Expert strategy
c.Negotiating strategy
d.Educative strategy
e.Participative strategy
13. A benefit of the Differentiation strategy is:
Select one:
a.It allows the company to enter new markets
b.The demand for products/services will be less price elastic
c.It allows spreading risk across different media to widen the market
d.It requires a lower investment in resources since it is aimed at a niche market
14. Expecting new daily routines to occur at the workplace is an example of how to institutionalize change by:
Select one:
a.Talking the talk
b.Walking the walk
c.Embedding in daily life
d.Keep measuring and evolving
15. An element of the A of DMAIC is:
Select one:
a.Team formation
b.Listen to the voice of the process
c.Study the source of variation
d.Document “lessons learned”
16. The following sub-budgets feed data into the Production Budget. Which sub-budget is most significant or the primary driver of production budget data?
Select one:
a.Raw materials budget
b.Direct labor budget
c.Sales budget
d.Utility budget
17. Expected future prices of components of a product to be assembled is an example of an element of a:
Select one:
a.Sales budget
b.Production budget
c.Direct materials purchases budget
d.Direct labor budget
e.Factory overhead
f.Sales and administrative expense budget
g.Cash budget
18. The ESTJ type of person (using the Myers-Briggs Type Inventory) refers to a person who is:
Select one:
a.Extroverted Sensing Thinking Judging
b.Introverted Intuitive Judging Feeling
c.Existential Thinking Technical Finalizing
d.Finalizing Introverted Jeremiad Finalizing
19. An employee health-care and other benefits “fair” is sponsored by management in order to allow the staff to be more aware of the programs available to them. This is an example of one of the following change management strategies:
Select one:
a.Directive strategy
b.Expert strategy
c.Negotiating strategy
d.Educative strategy
e.Participative strategy
20. Speaking in positive terms, to others, about a new program is an example of the following emotional stage of change:
Select one:
a.Denial
b.Resistance
c.Exploration
d.Commitment
21. The steering committee for a process improvement initiative consists of members of senior leadership, middle management, and workers. This is an example of the following method of making change happen:
Select one:
a.Participation and involvement
b.Education and communication
c.Facilitation and support
d.Negotiation and agreement
e.Manipulation and co-optation
f.Explicit and implicit coercion
22. The ‘I’ of the Myers-Briggs Type Inventory refers to:
Select one:
a.Extroverted person
b.Introverted person
c.Sensing person
d.Segregated person
e.Intuitive person
23. Revising delivery schedules and drivers’ hours to improve customer service is an example of:
Select one:
a.Corporate level strategy
b.Business level strategy
c.Functional/Operational level of strategy
24. Producing performance “dashboards” and having a management committee review and react to their results is an example of how to institutionalize change by:
Select one:
a.Talking the talk
b.Walking the walk
c.Embedding in daily life
d.Keep measuring and evolving
25. A small firm that buys its inventory from a manufacturing company is an example of:
Select one:
a.Internal stakeholder
b.Connected stakeholder
c.External stakeholder
