rhonszky
1. Which of the following should be included in a…
1. Which of the following should be included in a well-developed, ethical communication?
Copyrighted material
All relevant information, even if it may be negative
Visual aids that emphasize some information while minimizing other information
Statistics and other relevant data that support the reason for the communication
2. Which of the following is considered one of the most common barriers to effective listening?
Selective perception
Selective listening
Passive listening
Misinterpretation
3. to make a communication more direct and easier to read, what writing style should be used?
Obsolete language
Active voice
Technical language
Sincere language
4. Which of the following has an independent clause and one or more subordinate thoughts?
A simple sentence
A passive sentence
A complex sentence
A compound-complex sentence
5. Which of the following would be an example of an effective use of the Social Communication Model?
Using email to send interoffice memos
Sharing information on a blog
Using instant messaging to update team members on the status of a project
Town hall meetings for new product launches
6 The words you choose and how you use those words helps to create what aspect of a communication?
Active voice
Style
Tone
Sincerity
7. Which of the following is an advantage of being in the same physical space while communicating?
Question 7 options:
Less preplanning
Nonverbal feedback
Better interpretation of business trends
Lower cost
8. The sentence that introduces a topic in a paragraph is called what?
Transitions
Topic sentence
Support sentences
Coherency
9 When leaving a voice mail, what information is least important for the recipient of the voice mail?
Best time to reach you
Your name
Your email address
Reason for calling
Question 10 (1 point)
10. Which of the following is most likely to create a conversational tone in a business message?
Plain language
Intimacy
Humor
Text words
11. Which of the following is a practice used by effective listeners?
Giving the speaker nonverbal feedback
Avoiding note taking during the conversation
Using passive listening skills
Paying attention to stylistic differences
12. The ability to send vast amounts of data instantly, constantly, and globally, and the expanding role of social media is referred to as what?
Radical connectivity
Mobile first
Publishing
Location aware content
13. What can be done to draw attention to the important ideas in the document?
Use compound-complex sentences
Give the important ideas more space.
Use phrases in the writing such as “this is important.”
Place the noun(s) before the verb(s).
14.The method used to share an idea with an audience is called what?
Channel
Encoding
Medium
Decoding
15.Which of the following is not affected by good organization of a message?
The acceptance of the message
The time the writer spends crafting the message
The technology used to produce the message
The audience’s understanding of the message
16.What type of communication includes all relevant information about a topic, even if it is negative?
Lengthy
Professional
Ethical
Plagiarized
17. During which phase of the listening process will the listener’s culture pose the biggest challenge?
Receiving
Evaluating
Decoding
Remembering
18.When allowing a speaker to share their emotions and perspectives, what type of listening is being engaged in?
Critical
Empathic
Active
Effective
19. When developing a recommendation for action that might be construed negatively by stakeholders, what technique should be incorporated in the communication?
Practical and useful information only
Factual information that supports the opinion
Conciseness to save people’s time
Detailed information that explains every possible opinion
20. Collecting experiences and insights of employees in an organization is best accomplished with which of the following?
Customer surveys
Knowledge management systems
Marketing reports
Blogs
21. Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what?
Instant messaging
Webinars
Idea campaigns
Telepresence
22. An audience-centered approach means focusing on what?
The audience’s needs
The sender’s needs
The corporation’s needs
Time
23. The motivation for writing a business message will help determine and shape which of the following?
Audience reaction to the message
Audience acceptance to the message
Audience understanding of the message
The idea of the sender
24. When communicating with someone using electronic media, and you wish to ask a nonrelated question or introduce a nonrelated issue, what is the best way to introduce the topic?
By highlighting the new topic in color
Through a new message
By changing the subject line of the email
By using a clear opening line to indicate change
25. When proofreading a message, the focus of the proofreading should be what?
Choosing strong words
Producing a high quality message
Determining the channel and media for delivering the message
Limiting the scope
26. Which of the following is a disadvantage of the oral, in-person combination of channel and medium?
There is no permanent, verifiable record of the communication.
There are limited and vague nonverbal cues.
There is limited opportunity to express emotion and feelings in a coherent manner
There is limited opportunity for immediate feedback
27. If a firm wanted to conduct a training session for employees at multiple facilities simultaneously, what type of meeting tool should be used?
Webinars
Telepresence
Virtual whiteboards
Conference calls
Question 28 (1 point)
28. Which of the following identifies the specific purpose of a message?
To inform the audience
To foster collaboration
To define why you are writing
To initiate a conversation
29. The process of sending and receiving information without the use of written or spoken language is called what?
Selective perception
Listening
Nonverbal communication
Process communication
30. Placing a hand on a coworker’s shoulder while discussing a project could be negatively understood as a nonverbal signal for what?
Control
Empathy
Confusion
Friendliness
