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Elite Knowledge Training (EKT) is a mid-sized company in Waltham,…
Elite Knowledge Training (EKT) is a mid-sized company in Waltham, Massachusetts that provides customized face-to-face communication, management, and leadership training to large and mid-sized companies throughout the United States and in Europe. EKT has been around for 25 years, and they have several clients that they have worked with since the very beginning; however, EKT has experienced consistent drops in the number of clients they have served over the past seven years, despite their efforts to bounce back. The company is looking to hire a consultant to help with managing some upcoming changes at their organization.
You are a recently hired organizational change consultant. You work for a consulting company and your supervisor has assigned you to meet with the people at EKT to answer their inquiries and try to win over their business. This is your first major client, and you know that you will need to do excellent work to impress your supervisor.
In your meeting at EKT, their reservations surface: “We’ve heard that executing organizational change is important but we want to make sure we are using our time and resources wisely. Other companies we know of have worked with organizational change consultants to help them identify and manage needed change, but the money they dumped into it seems to have yielded very little for them. We’re a medium-sized company with limited funds. We have two main questions. First, what does organizational change entailwhat’s the process? Second, what benefits would it bring to us?”
About Elite Knowledge Training
are your notes from the interviews: As you hastily prepared for your flight to Waltham, you took some time to put together a basic profile of EKT. Through talking with your supervisor and reviewing the company website, you made the following observations about the company.
Company Name
Elite Knowledge Training
Location: Waltham, Massachusetts
Company Mission and Vision
Mission
To provide professional and leadership training to organizations.
Vision
Not stated.
Company Values
The company website offers the following as EKT’s company values:
Integrity – do the right thing in all decision-making and actions
Quality – deliver the highest quality product and service to the customer
Relationships – build productive relationships with everyone – internal and external
Creativity – creatively solve problems and develop opportunities
Positivity – be positive in your work and interactions with all employees, customers, and stakeholders
Organizational Structure
From what you have gathered through your discussions, the following general organizational structure is in place:
Owner: Edward James Harrenton. (Company is a sole proprietorship – he owns 51% of the company).
CEO: Michael Harrenton
VP Marketing
Oversees 2 marketing associates
VP Sales
Oversees 3 sales associates
VP Learning Design
Oversees 5 Instructional Leads
Oversee a total of 8 learning designers and 45 training specialists
VP Finance and Budgeting
Oversees 3 accountants and 4 assistants
Image transcription text
Owner: Edward James Harrenton CEO: Michael Harrenton VP Learning VP Finance and VP Marketing VP
Sales Design Budgeting 2 marketing 8 Learning 3 sales associates 3 Accountants associates Designers 45
Training 4 assistants Specialists
Products and Services
EKT provides the following products and services:
Customized face-to-face training on key business topics. These typically include the following categories and topics:
Communication skills, including
Presentation
Business writing
Interpersonal
Conflict management
Negotiation
Active listening
Management
Goal setting
Performance appraisal
Communication with employees
Collaboration with others
Budgeting
Project management
Leadership skill development
Leadership
Setting a vision and mission
Engaging others in leadership
Developing future leaders
Analyzing the business environment
Building partnerships
These are the core organizational trainings that are provided by EKT, and they are usually customized to the needs of the organization. It appears that most of the business is done with a few existing larger clients who have worked with EKT for decades. Most of these clients are within 100 miles of Waltham in the Greater Boston Area.
Action Items
For this company (that your supervisor will first approve) that contains three sections. In the first section of the document, answer EKT’s questions about what organizational change entails and what it would mean for them. Specifically, you should:
Define organizational change, and
Describe the process of organizational change using Kotter’s Eight Stage Change Process, and (c) include a simple example to help clarify organizational change and answer their question. Write in language they would understand, not in business jargon. Feel free to use the attached letter template.
In the second section of the document, explain the importance of organizational change principles in general as well as the value it would bring to their organization. Give examples. (Remember, you don’t have a lot of information about the company. For purposes of this assignment, make some reasonable assumptions about their organization as you suggest value that organizational change principles could bring to them.) Again, describe this in terms the company leaders would understand.
