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Introduction The assessment tasks for BSBLDR412…
Introduction
The assessment tasks for BSBLDR412 Communicate effectively as a workplace leader are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBLDR412 Communicate effectively as a workplace leader describes the performance outcomes, skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation.
For you to be assessed as competent, you must successfully complete two assessment tasks:
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
TEST YOURSELF
BSBLDR412: Communicate effectively as a workplace leader
Student Name:
Trainer Signature
Date:
04/04/2023
Students: This part of the unit’s assessment is to establish what you already know, to introduce concepts associated with ‘Communicate effectively as a workplace leader’, and to get you thinking about these concepts.
Match the main components of communication with the correct description by writing the letter of the component on the left next to the description on the right.
a)
Sender
A means by which message is transmitted between sender and receiver.
b)
Receiver
Anything that interferes with the transmission of message or acknowledgement e.g. technology, cultural understanding, lack of critical information etc.
c)
Message
Confirmation of receipt of message by receiver, sent back to sender.
d)
Medium
Anyone or anything that initiates the message.
e)
Acknowledgement
Response to the message from receiver.
f)
Feedback
Piece of information.
g)
Noise
Anyone or anything that receives the message.
Which of the following do you think are types of ‘communication context’? Tick
Intrapersonal Communication
Interpersonal Communication
Group Communication
Public Communication
Mass Communication
Business communication
Business Communication is goal oriented including rules, regulations and policies of a company which have to be communicated to people within and outside the organisation.
p TRUE p FALSE
What type of business communication, oral or written, do you think you would typically use for each of the following examples?
Interviews _______________________________________________________
Staff meetings ____________________________________________________
Making a complaint ________________________________________________
Work procedures __________________________________________________
Clarifying a daily work process _______________________________________
Reporting _______________________________________________________
Presentation _____________________________________________________
Agenda _________________________________________________________
Why do you think it is the role of a leader to provide context for organizationalleader/worker information?
to help teams and individuals make sense of what they read and hear, or
to tell employees what they need to do
Do you think there is a difference between effective and efficient communication?
YES
NO
Briefly explain your answer _________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
If the receiver considers your communication as threatening, demeaning or offensive but you did not intend it to be, is it still disrespectful?
YES
NO
What do you think are the possible outcomes of leaders only communicating with workers when there is a performance issue or a mistake?
Reduce morale
Reduced productivity
Better leader / worker relationships
Clear understanding of their job role
High staff turn over
Better workplace efficiency
Should feedback, positive or negative, focus on:
Behaviour and performance or
The individual and/or their characteristics
File notes, verbal communication templates, emails, minutes, diaries and contemporaneous notes are all used to ___________________________________________________________________
What do you think a ‘status report’ is used to communicate?
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
What does ‘talking to your team members’ and ‘observing how team members react when receiving communication’ help you do?
Work out who doesn’t listen
Improve your own communication
