SuperHumanTigerPerson686
If a salesperson truthfully discussed the benefits of a product but…
If a salesperson truthfully discussed the benefits of a product but avoided talking about risks because she wanted the consumer to purchase it, how is she deceiving the customer?
Collusion
Outright lying
White lie
Exaggerated claims
Concealing facts
Question
2 of 10
“Lemon laws” ensure that automobile sales ______________________.
proceed without the use of any coercion on the part of the seller
require a bill of sale that includes the name of the seller, the buyer, the registration date of the vehicle, and the make and model
include appropriate warranties and remedies for defects that impair the safety, use, or value of the vehicle
do not violate the rights of the buyer in the exchange process
provide information that outlines the rights the buyer has if he or she wants to return the vehicle
Question
3 of 10
When will companies have more successful philanthropic efforts?
When they make sustainability a companywide priority
When they allocate more resources to engage in improved philanthropic initiatives consumers care about
When the cause is a good fit with the firm’s category, industry, customer concerns, and/or location
After consumers realize that the company is genuine in its philanthropic efforts and not engaging in window-dressing
After a scandal, because philanthropic initiatives demonstrate that the company cares about its stakeholders
Question
4 of 10
What is the promotion of environmentally friendly products called?
Earth Day
Green marketing
Earth-friendly initiatives
Planet protection
Enviro-promotion
Question
5 of 10
Which of the following most closely describes the relationship between consumers and businesses?
They are fundamentally connected by an economic relationship that often leads to deeper attachment.
All consumers are closely affiliated with the ethical principles the companies they buy from represent.
The relationships between consumers and businesses are purely economic in nature through the exchange of value.
There really is no relationship between businesses and consumers.
“Let the buyer beware” describes the power that businesses now have over consumers.
Question
6 of 10
A recall occurs when ______________________________________.
products are found to be defective
consumers are caught committing fraud
companies are sued for liability issues
consumers break a product and send it back
advertising is found to be deceptive
Question
7 of 10
Why did McDonald’s start displaying warning signs that its coffee is hot after the famous lawsuit?
As a friendly reminder to customers that coffee is in fact hot
As a form of advertising that the coffee at McDonald’s is always fresh
To try to eliminate further injury and product liability
Because the government ordered that these signs be posted
So that customers would not think McDonald’s was serving iced coffee
Question
8 of 10
Which area of law refers to a business’s legal responsibility for the performance of its products?
Lemon laws
Product liability
Warranties
Strict accountability
Product misuse
Question
9 of 10
Although it is against company policy, Jeannettewho cashiers at a local retailercharged her boyfriend half-price when he purchased a product from her organization. What type of consumer fraud is this?
Collusion
Duplicity
Shoplifting
Guile
Tag switching
Question
10 of 10
Which government agency reports the top consumer complaints across the nation annually?
Better Business Bureau
Bureau of Consumer Protection
Federal Trade Commission
Federal Communications Commission
Consumer Reports
