MateSeaLionMaster635
1. (01.01 MC) Which of the following is one way the internet has…
1.
(01.01 MC)
Which of the following is one way the internet has affected the tourism industry? (5 points)
It has created frustrations for travelers trying to book their own travel in unfamiliar cities.
It has increased access to information while making bookings easier and more affordable.
It has increased the need for more travel agents to support customers in online bookings.
It has reduced security for customers, making people afraid to book their own travel.
2.
(01.01 MC)
Which of the following provides the best example of situation which would have a negative impact on a local economy? (5 points)
A bacterial overflow forces the closing of beaches along the entire east coast of the country.
A fire causes the temporary closing of a restaurant in a major tourist destination.
A hurricane causes damage and loss of power to a beach town that relies on tourism.
A pandemic forces the cancelation of international travel to most of Europe.
3.
(01.01 MC)
How might a national recession coupled with an increase in unemployment affect the hospitality and tourism industry? (5 points)
Because people will seek entertainment as a distraction from worries, the industry will thrive.
People will be less likely to spend money on travel or entertainment and the industry will suffer.
The industry will expand internationally as people look for experiences in wealthier countries.
There will be little to no effect on the industry because it is not dependent on wages or employment.
4.
(01.02 MC)
Arielle prefers a job that brings steady and dependable income. Which of the following is she most likely to consider the greatest disadvantage to working in the hospitality and tourism industry? (5 points)
Many jobs in the industry offer employment on a seasonal basis.
Many jobs in the industry require customer service and interaction.
Some jobs in the industry have starting salaries on the low side.
Some jobs in the industry may require employees to relocate.
5.
(01.02 LC)
Which of the following jobs might be found in the recreation, amusement, and attractions sector of the hospitality and tourism industry? (5 points)
Catering and banquets manager
Director of housekeeping
Ride operations manager
Tour and ticket reservationist
6.
(01.02 LC)
The possibility that profits will be subject to self-employment tax is one of the disadvantages of a (5 points)
corporation
limited liability company
partnership
sole proprietorship
7.
(01.03 LC)
In the hospitality and tourism industry, assets are (5 points)
areas that are off limits to guests such as managerial offices or staff room areas
when more rooms, seats, or tickets than available are booked to offset guests who do not show up
reasons to visit an area such as attractions, restaurants, and hotels in a specific region
when guests are offered a better room, seat, or situation than what they booked
8.
(01.03 LC)
Which organization should a high school student consider joining to better prepare for leadership roles and entrepreneurial opportunities in hospitality, finance, marketing, and management? (5 points)
CLIA
DECA
RHA
UNWTO
9.
(01.03 MC)
Networking is beneficial to high school students interested in the hospitality industry because it might help them to (5 points)
advertise products and services
expand their professional network
increase business revenue
learn more about job opportunities
10.
(01.04 LC)
Which of the following is the best example of a technical skill? (5 points)
Expressing yourself effectively in writing
Ensuring assigned tasks are finished on time
Knowing how to use a kitchen tool safely
Solving problems when they unexpectedly arise
11.
(01.04 LC)
Which of the following is the best example of an employee demonstrating the hospitality attitude of enthusiasm? (5 points)
An employee at a hotel apologizes to a couple assigned to the wrong type of room and fixes the problem, even though it wasn’t his mistake.
An employee at a hotel spends time talking with guests about their hobbies and interests, and then researches matching options for them in the local area.
An employee at a popular restaurant removes his facial piercings and covers his tattoos during his weekly shifts as a server.
An employee at a restaurant always makes sure to smile at all customers as she passes tables, not only the ones who have been assigned to her.
12.
(01.04 LC)
Busser is an entry-level job on which you could build a career in the (5 points)
amusement sector
lodging sector
restaurant sector
transportation sector
13.
(02.01 MC)
Which of the following provides the best example of local travel? (5 points)
A couple living in central Miami goes to Miami Beach for the day.
A family flies from Florida to New York to see some Broadway shows.
A German family flies from Berlin to Mykonos, Greece, for a vacation.
A woman flies from Tallahassee, Florida, to Orlando, Florida, for business.
14.
(02.01 MC)
Which organization, agency, or department develops tourism policy for the United States by providing statistics and coordinating efforts? (5 points)
Department of Transportation
Maritime Administration
National Travel and Tourism Office
World Tourism Organization
15.
(02.01 LC)
Which of the following is the best example of a family being influenced by things to do when planning their vacation? (5 points)
Going to Colorado to see the Aspen trees change colors in the fall
Going to Orlando, Florida, to visit the Disney World theme parks
Going to Sonoma instead of Napa for wine-tasting experiences
Going to the Florida Keys when the weather is at its warmest
16.
(02.01 LC)
Which of the following provides the best example of a traveler following the trend of bleisure? (5 points)
A man chooses a hotel that decorates its rooms with locally sourced wood and seasonal plants.
A man eats lunch at an upscale café that encourages customers to order using an app on their phones.
A woman requests that her hotel provide freshly laundered towels and sheets every morning.
A woman travels to Rome for a corporate meeting and stays an extra day to see the Colosseum.
17.
(02.02 LC)
A traveler needs to _____________ only when upon returning from an international trip. (5 points)
agree to hand inspection of baggage
fill out a Customs Declaration Form
pass through airport security
show a form of government identification
18.
(02.02 MC)
Which of the following is an advantage of traveling by air? (5 points)
It’s statistically the fastest mode of transportation.
Passengers are limited in how much luggage they can bring with them.
The high operating costs mean it’s often a more expensive option.
The security concerns are greater than they are with road or rail travel.
19.
(02.02 LC)
Choose the word that best completes the sentence.
A dispatcher is a person in a career related to ____________ transportation. (5 points)
air
rail
road
sea
20.
(02.03 LC)
A cruise that takes place on a smaller ship with fewer than 100 passengers and offers a day-by-day itinerary for activities such as kayaking, hiking, or paragliding is most likely ________ cruise. (5 points)
an adventure
a glamping
a luxury
a river
21.
(02.03 LC)
In the cruise ship hierarchy, which of the following would report to the cruise director? (5 points)
Cabin steward
Second engineer
Third officer
Youth staff director
22.
(02.03 MC)
A chief purser on a cruise ship (5 points)
facilitates passenger activities, social events, and announcements
observes alarm and indicator panels and reports safety issues
oversees the accounting and financial matters onboard the ship
makes sure all navigational charts for the voyage are up to date
23.
(02.03 MC)
In an organizational chart that shows how departments on a cruise ship are related, the engine department oversees (5 points)
heating, cooling, and ventilation
the chief purser
the housekeeping department
the music director
24.
(02.04 MC)
Which of the following is a unique quality of conventions? (5 points)
They are limited in their ability to directly impact the local economy because they are very brief.
They are often promoted by nonprofit, city-based organizations to bring people to the area.
They impact the industry through both spectator and participant travel needs across all travel sectors.
They take place in a variety of different types of venues, from hotels to museums to even city streets.
25.
(02.04 LC)
An exhibit designer might be tasked with (5 points)
designing ride attractions for a theme park
ensuring casino game procedures are followed
making all travel arrangements for businesspeople
planning and installing educational displays at a museum
26.
(02.05 MC)
You are tasked with booking flights and lodging for your entire family’s trip to London next year during the one week your mother is able to take off from work. The whole family agrees that museums, history, and architecture are most important. Your research to prepare the itinerary might include searching for answers to all of the following questions except (5 points)
Are there any flight and hotel vacation packages which reduce cost?
Is it cheaper to depart on Monday or Thursday?
On what days of the week are London’s museums usually closed?
Which lodging options offer the closest access to the sites?
27.
(03.01 LC)
Which of the following best describes a conference center accommodation? (5 points)
A hotel room-style accommodation made up of two connected rooms, a bedroom, and a living room or kitchen area
A short-term rental of a person’s home or apartment, sometimes managed by a larger corporation, such as Airbnb, VRBO, or similar
An accommodation purchased by a person or family and shared with others; those who have purchased the room “take turns” using it, each for one week a year
A property with rooms that are similar to traditional hotel rooms but booked almost exclusively for executive meetings, training seminars, and other business-oriented gatherings
28.
(03.01 LC)
In the organizational structure of a hotel, a person who works as a night auditor would report to the (5 points)
chief engineer
controller
front office manager
general manager
29.
(03.01 LC)
Which of the following is not a function of the front desk at a hotel or similar property business? (5 points)
Registering guests as they arrive to check in
Keeping records of reservations, including room rate and room assignment
Tracking room status and keeping records through a system such as PMS
Supervising the operation, maintenance, and repair of hotel facilities
30.
(03.01 LC)
The concierge at a hotel would be described as the person who (5 points)
assists guests by helping them arrange activities and make reservations for restaurants and tours
coordinates marketing and promotional activities to develop creative, brand-specific campaigns
facilitates communication between the dining area and kitchen and supervises front of house dining staff
supervises the operation, maintenance, and repair of hotel equipment, tools, and facilities
31.
(03.01 LC)
If you are a guest at a hotel, and the toilet isn’t flushing properly, which department should you call? (5 points)
Housekeeping Department
Food & Beverage Department
Front Desk & Rooms Department
Maintenance Department
32.
(03.02 MC)
Which customer chooses her hotel based on value? (5 points)
Yana books a room at a hotel that is within her trip budget.
Kira books a room at a hotel near the Louvre in Paris.
Mila books a room at a hotel that is rated five-star.
Alina books a room at a hotel with business services.
33.
(03.02 MC)
Which of the following accurately describes a scenario in which location and proximity to attractions might affect room rates? (5 points)
A beach-front hotel in Virginia charges triple the price for its rooms in June in comparison to January.
A hotel allows travelers concerned about personal contact to access rooms with an app instead of a key.
A hotel is very close to the main highway and is also walking distance from a metro station.
Hotels globally dropped their prices and offered free cancellations during the COVID-19 crisis.
34.
(03.02 MC)
If a hotel’s total room revenue for the night is $28,400, and 200 rooms were sold or are occupied, then the ADR = ______, even though guests may have paid a bit more or a bit less for their individual rooms. (5 points)
$142
$1420
$28.4
$284
35.
(03.03 MC)
Which of the following is the most appropriate course of action if a guest at a hotel has personal property stolen from their room? (5 points)
Contact security so they can assess the situation and determine the level of medical response required.
Have security begin patrolling the hallways and public spaces to reassure guests and ensure safety.
Make contact with the guest, notify security, and determine if there are medical or emergency needs.
Report the incident to the manager and the security team, and then contact law enforcement if needed.
36.
(03.03 LC)
Which of the following provides the best example of a hotel buying locally to reduce its carbon footprint? (5 points)
A hotel encourages guests to use mobile key card options instead of plastic keys.
A hotel in Florida includes oranges on its breakfast menu only when they are in season.
A hotel installs low-flow shower heads and toilets in most of its rooms.
A hotel uses cloth napkins instead of paper ones and repurposes old sheets into laundry bags.
37.
(03.03 LC)
Which of the following is not true of the Florida Green Lodging Program? (5 points)
It evaluates lodging facilities for their level of commitment to protecting Florida’s natural resources.
It tracks the financial success of lodging properties as one of the factors in its evaluation and rating.
It was a 2004 initiative of the Florida Department of Environmental Protection (DEP).
It includes water conservation and indoor air quality among the factors it uses for evaluation and rating.
38.
(03.04 LC)
An establishment that strives to make sure that all its ingredients are sourced locally from organic farms is an example of the _______ trend in food service. (5 points)
concept restaurant
delivery service
farm to table
food truck
39.
(03.04 LC)
A restaurant executive chef (5 points)
ensures food is prepared, portioned, garnished, and presented according to instructions
is in charge of all the food preparation and also usually contributes to construction of the menu
prepares the food for serving, under the supervision of those managing the kitchen
supervises the team that washes dishes, pots, and utensils, in addition to purchasing dishware
40.
(03.04 MC)
Fareed owns a restaurant. He needs to hire someone to assist the servers by cleaning and resetting tables between customer seatings. Fareed needs to hire (5 points)
a busser
an expediter
a host
a server
